Student Complaints

Students, we want to hear from you if your experience is not going well. Please click here and fill out this brief form and someone from our staff will get back to you within 48 hours. If you wish to call and speak with someone directly, please call the Office of the Vice President for Student Affairs at 774.357.2150.

Safety Issues

For violations of the law including assault, vandalism, alcohol/drug use, stalking, or if you just don’t feel safe, contact the Campus Police at 774.357.2218.

Accessibility Issues

For accessibility concerns, contact the ADA Compliance Officer 774.357.2264. To request accommodations to access programming, contact Disability Services at 774.357.2955.

Discrimination Issues

If you feel discriminated against because of race, creed, color, religion, natural origin, age, sexual orientation, gender, disability, or veteran status, contact the Diversity & Title IX Officer at 774.357.2264.

Academic Issues

For academic Issues, start with your professor. If the issue isn’t resolved or you can’t reach your professor, make an appointment to see the Dean of the Division in which the course is taught. If you are unsure of whom the Dean is, contact the Academic Affairs office at 774.357.2185.

Student Conduct Concerns

For concerns involving possible Student Code of Conduct violations, contact the Office of the Vice President for Student Affairs at 774.357.2150.

Formal Process

Most problems can be solved informally, but there is a formal Student Grievance Procedure which is outlined in the Student Handbook. You can access the Student Grievance Procedure here. Contact the Office of the Vice President for Student Affairs at 774.357.2150 for more information.

State Process

The Massachusetts Department of Higher Education attempts to provide an avenue for informal resolution of matters concerning institutions. The Department cannot require an institution to take any specific action in a matter and cannot provide legal advice.

After a student, who takes classes in person and/or online, submits a complaint to the Board of Higher Education, the complaint is referred to the institution it concerns for explanation, response, and resolution, if possible. The institution generally has 30 days from its receipt of the complaint from the Board to provide a response to the student and the Board. If the forthcoming clarification and response do not satisfy the Board, the matter shall be referred to the Consumer Protection Division and/or the Public Charities Division of the Attorney General's Office.

For more information about the Massachusetts Department of Higher Education Student Complaint Process, please visit this page. Students located in Massachusetts are encouraged to use this form when filing complaints against Bristol Community College with the Massachusetts Department of Higher Education. 

For questions regarding completing a student complaint form or on the status of a submitted complaint/inquiry, please contact the Massachusetts Department of Higher Education’s legal office at 617.994.6963.

SARA Complaints Process


For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

After you have exhausted the complaint procedures made available by Bristol Community College, located at Student Complaints, if your complaint has not been resolved, you may file a consumer complaint with the Massachusetts Department of Higher Education by using the consumer complaint form. The DHE consumer complaint form should be used by students who are located in:

  • Massachusetts
  • Non-SARA Member States or Territories (e.g., California, Guam, etc.)

 

For Online Students Located in SARA Member States and Territories

After you have exhausted the complaint procedures made available by Bristol Community College, located at Student Complaints, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

Additional information from the DHE’s SARA complaint website is below:

The SARA complaint process is as follows:

  1. Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
  2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
  3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
  4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.

More information about DHE’s complaint processes can be found here.

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