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Open Forum Discussion on Moving Bookstore
Start Date: 1/24/2018Start Time: 3:00 PM
End Date: 1/24/2018End Time: 4:30 PM

Event Description
The BCC Facilities and Business Service Department leadership invites you to an “Open Forum Discussion” about our bookstore services and location on Wednesday January 24, 2018 beginning at 3 p.m. in the Faculty & Staff Lounge in G-Building.

BCC has partnered with Follett Inc. to discuss best practices to enhance the student services provided by the bookstore. Initial conversations have highlighted several areas of improvement currently constrained by the lack of bookstore space in the College Commonwealth Center (G-Building), and the possibility of relocating the BCC Fall River campus bookstore to the Siegel Health Technologies Building (C-Building). This move provides the necessary space, approximately 4,200 gross square feet, needed to improve service to all customers, and alleviates some ongoing challenges:
• Students often get caught in a line waiting for service.
• During peak periods this line can have students, faculty, and staff waiting for longer than they should.
• Online shoppers are also inconvenienced, as they must wait in the same line with all other customers to pick-up their merchandise, wasting any timed saved by shopping online, and delaying their ability to complete their purchase.
The space gained by moving the bookstore to C-Building enables Follett to possibly operate our store under a different service model, providing customers with an enhanced shopping experience, significantly reduced wait time, service areas for online orders, other customer assistance needs, and enables Follett to expand the in-store product assortment for BCC. These enhancements will more completely meet student needs, and enhance their satisfaction with the store.
Location Information:
Fall River Campus - G - Commonwealth College Center  (View Map)
777 Elsbree Street
Fall River, MA 02720
Phone: (508) 678-2811
Room: Faculty Staff Lounge
Contact Information:
Name: Mark Carmody
Phone: 774.357.3058
Email: Mark.Carmody@bristolcc.edu