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Help Desk

The ITS Help Desk provides user support for students, faculty, and staff, and assistance for most computer and technical equipment on campus.  The Help Desk also provides support for public computer labs.  Should your technical issue be more complex, we can put you in contact with the proper department to have your issue resolved.

Telephone, Walk-in, and Email Based Assistance

The ITS Help Desk is located on the Fall River Campus in the Community Computing Center, K130 and is available for telephone, walk-in, and email based assistance.


Fall 2017 Hours:

Monday through Thursday, 8 a.m. to 10 p.m.

Friday, 8 a.m. to 7 p.m.

Saturday, 8 a.m. to 4 p.m.

Sunday, 8 a.m. to 4 p.m.


Contact Information:  

Telephone: 774-357-2119



Help Desk Services Include:

AccessBCC and computer logon help – accounts reset, unlocked

BCC Campus Card (new and replacement cards)

Office 365 questions and support – student email, OneDrive, Microsoft Office, Microsoft software downloads

Help with using classroom equipment (computer, projector, document camera, DVD/VCR player, etc.)

Help with getting BCC faculty and staff email on your smartphone

Requests for software installation on a classroom computer

Remote support for faculty and staff office computers

Laptop and projector loaning for faculty and staff

Password resets

Help with using printers, fax machines, photocopiers

Printer repair and support

Contact Details

ITS Help Desk
Fall River Campus 777 Elsbree St Fall River, MA 02720
Phone: 508.678.2811, ext. 3333
Location: K130
Fall Hours Monday - Thursday - 8 a.m. - 10 p.m.
Friday - 8 a.m. – 7 p.m.
Saturday - 8 a.m. – 4 p.m.
Sunday - 8 a.m. – 4 p.m.

Event Calendar

Date: Fri, 22 Sep 2017 15:00:00 GMT

Financial Aid Workshop - Fall River (9/22/2017)


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Date: Fri, 22 Sep 2017 16:00:00 GMT

Campus Tour and Information Sessions - TA (9/22/2017)


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Date: Fri, 22 Sep 2017 18:00:00 GMT

New Bedford Career Center Visit (9/22/2017)


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Date: Sun, 24 Sep 2017 16:00:00 GMT

New England Association for College Admission Counseling College Fair (9/24/2017)


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