Frequently Asked Questions

Information is changing on a daily basis and the college will be working hard to proactively keep you informed. If there is something we missed or you need more information on, we urge you to please send us your questions and we will post the answers on this page. The more informed we are the more confident we will be in our response.

What if I need technical assistance with email, Office 365, or Bristol Online?

For students having issues with their online learning experience, please fill out the Bristol Online Help Request and we’ll contact you with assistance as soon as possible. You can also contact us by phone (774.357.2081) on the following days: Mondays12 to 6 p.m.  and Wednesdays/Thursdays10 a.m. to 4 p.m. 

The Tech Team (formerly known as ITS Help Desk) provides user support for students, faculty and staff, and assistance for most technical equipment. Please fill out the ITS Help Form if you have a technology question or need help while learning remotely. 

I’m feeling really stressed out and anxious. What are my options?

There's a lot of information out there and we know it can feel overwhelming. Checking in with someone to make sure that you are staying on the right track might be a good idea.

  • Student Wellness Mental Health Counseling is available through Bristol's Counseling Services. Visit this page or call 774.357.2234
  • CARE Team To make a referral to the CARE Team, visit this page.
  • Mass4You: Commonwealth of Massachusetts Employee Assistance Program Mass4You or call 844.263.1982 (available 24/7)
  • Call2Talk: Mental health, emotional support, and suicide prevention program provided by Mass211. It runs 24/7 and is there to help during stressful times.

Can I get help with filing my FAFSA?

The Department of Education has a YouTube channel that is easy to use and can answer many questions. You can check it out here. You can also contact the Office of Financial Aid at

Do you have questions about your loans during this time?

Information regarding any type of federal aid is available at

You may also contact your loan servicer for details, to find your loan servicer log in to this web page.

How do I contact my academic program dean?

Please reference this directory for the list of the deans, chairs and coordinators for the various academic programs at Bristol.