Frequently Asked Questions
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Welcome to the Frequently Asked Questions page regarding Bristol's network issues. We will continue to add to the lists below so please check back for more information.
If you weren’t able to reset your password or are having difficulty regaining access to email, Bristol’s Tech Team is available to assist. There are several ways to connect:
- Walk-in: Monday through Friday, 8 a.m. to 8 p.m. The Tech Team is located in the Farley Learning Resource Center (A Building) on the Fall River Campus, 2nd floor.
- By telephone: 774.357.3333
- By email: ITSHelp@BristolCC.edu
- Submit form: Please submit an ITS Tech Help Form at BristolCC.edu/ITSHelp.
At this time, the college has no forensic evidence that this incident resulted in the unauthorized access to, or acquisition of, personal information. However, this is a primary focus of the investigation.
In the event that the investigation determines that personal information was compromised, individuals will be contacted directly with guidance and next steps.
No, we will not be checking any personal devices. Our cybersecurity professionals have informed us there is no indication that any personal devices or home networks were affected by the cyberattack on the college. It is always advised that you have antivirus software loaded on your personal equipment as an extra precaution. However, the behavior of an incident such as what we have encountered would not have affected tablets or phones.
We are making progress every day as we approach the start of semester. Technology in classrooms, labs and each of the Library Learning Commons will be addressed prior to the start of classes. As we get closer, if we are presented with any challenges, those areas will be notified in advance.
Bristol will continue to communicate next steps and important information as it becomes available. Please check the website, the mobile app and our social media for updates.
Yes, all course modalities (face-to-face, hybrid and online) will be delayed by one week and will stsrt on January 25.
Yes, Flex Start classes will also be delayed by one week. Flex Start begins on February 7.
As a result of the disruption, ALL Bristol college courses will start ONE week later than originally planned and will end ONE week later, including the main course start date and the Flex Start date (spring break dates, 3/13-3/19, will not change) - 1/25/23 spring semester begins; 2/7 Flex Start begins. This will allow the entire Bristol community, including the College Access team, additional time to prepare for the spring semester.
Yes! Spring registration is still underway. Students are now able to add/drop classes on their own using the self-service options in accessBCC. For course schedule questions, please contact the Enrollment Center at 774.357.2590.
View the course listing here:
Advisors are also available to assist by walk-in, phone or appointment. Students can take advantage of walk-in advising for assistance with registration. They can contact the Advising Center for more information or visit BristolCC.edu/Advising for the walk-in schedule.
You can also find the most up to date information at this link: https://bristolcc.edu/students.html
Yes, you will be able to enroll right up to the start date.
Please email the Registar's office for more information. They can be reached at RegistrarsOffice@BristolCC.edu.
Please note that the due date for Spring semester tuition payments has been pushed to Thursday, February 23.
- You will NOT be dropped from your courses for nonpayment.
- Deadlines to enroll in payment plans have been extended.
Access to online bill payment was restored on Monday, January 23.
Students may log on to accessBCC to view their tuition balance due and make tuition payments. Balances due will reflect an up-to-date financial aid award amount, where applicable.
For questions about your balance due, including bill payment, please contact Student Accounts at 774.357.2160.
We understand that the textbook advance is an important part of financing your education. Because of the current disruptions, we are required to work around our traditional processes. Please read the following information carefully.
Please know that your instructors understand that many students will have delayed access to course materials and will plan accordingly.
The options below assume that you have your schedule and know what courses and associated materials you need for the semester. For all others, this process will be delayed until the student information system is back online.
- If you are not a financial aid recipient, you may purchase your course materials online: Pay by debit or credit card and have the option of shipping or picking up your order.
- If you have a Mass Rehab Center or Veteran bookstore charge account: You can use the online ordering system as described above.
- The following information is for students who have completed their academic year 22/23
financial aid application.
- If you believe you will be the recipient of a financial aid book advance, you must come to the college's bookstore on the Fall River Campus (777 Elsbree St., Fall River) to purchase your course material.
- It is very important to bring a class schedule with you, even if it’s handwritten.
- You will also have to bring your student 900# and campus card. If you do not have a campus card, you will need to bring a valid ID or driver's license.
Other information:
- The Financial Aid office will not be able to answer questions about book advances until our systems are restored. You will be notified when that happens.
- Until we have internet restored, textbooks will not be able to be delivered to other campus locations.
- Students must know their course schedule or section # or CRN to place a book order.
- While funds last, the Bristol Development Department also has a Book Fund if you need support purchasing books. Please call us at 774.357.2007 or send us an email at BCCFoundation@BristolCC.edu.
The bookstores hours of operation are:
- Jan. 17-21: Tuesday thru Friday 9am to 2pm, Saturday 9 a.m. to 2 p.m.
- Jan. 23-28: Monday thru Friday 9am to 2pm, Saturday 9 a.m. to 2 p.m.